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Frequently Asked Questions
Q: When will my order arrive?
A: Most clothing is in stock and ships within 24 hours, delivered within 2-7 business days. You will receive an email with the tracking information once your order has been shipped. Please note that it may take up to 24 to 48 hours for tracking information to be available from the shipping company.
Q: How do I make a return?
A: If you would like to make a return, please return the item(s) with a copy of the invoice and Return Authorization Form. Returns can be sent to the address stated on the top of the invoice. Please see our return/exchange policy for further information.
Q: What is your Return/Exchange Policy?
A: Costumes are not eligible for a refund. Costumes are accepted for exchange or store credit within 30 days of delivery date. FINAL SALES - All items marked as Clearance are final. FINAL SALE items CANNOT be returned. To be eligible for an exchange, credit or refund, merchandise must be returned with tags and sanitary liner (for swimwear) intact and accompanied by a copy of the original invoice. Any item that is damaged or soiled cannot be returned. Refunds are accepted for items returned within 15 days of delivery date. Items returned between 16-30 days are accepted for exchange or store credit only. Any item returned after 30 days of delivery date will not be accepted and will be sent back at the customer's expense. Fill out the Returns Authorization Form and include it with your return package
Q: Do you charge tax?
A: We collect Sales Tax for shipment to addresses in the State of California. The tax rate is 9%.
Q: Does Forplay accept Credit Cards and Debit Cards?
A: At Forplay we accept Visa, MasterCard, American Express, Discover credit and debit cards. We also accept payment through Paypal and Amazon Checkout. Select which of these you would like to use, then enter the credit card number, expiration date and CVV code. Entering your credit card information on our site is completely safe. Please consult our Privacy Policy for more information.
Q: What will happen if I didn't get my package but FedEx Tracking says that it has been delivered?
A: Customers should call our Customer Service so that we can file a FedEx Claim. It usually takes 7 to 14 business days for FedEx to process the claim. If the claim is approved, customer can either get a full refund or Forplay can ship the order again with signature required. If the claim is not approved by FedEx, customers will receive half of the Purchase Order amount as store credit.
Q: How can I find what I'm looking for on your site?
A: If you're looking for something specific on Forplay's website, try entering your search terms into the search box located in the upper right hand navigation bar. Search boxes are located on nearly every page of our online store. Simply enter the name of the product you're looking for, or enter the item number, and click the "Search" icon to the right. If you are not quite sure what you're looking for and would like to view Forplay's many sexy possibilities, try browsing by clicking on the categories under the Search box. As you click our main categories, subcategories will appear below each section. When you find an item that interests you, click the title or picture of the item to see its detail page. Here you will find more information about the item, including price, color, and size.
Q: Is my personal information secure?
A: Forplay believes in providing a safe and secure shopping experience for all clients with stringent and effective security measures on our site. It is Forplay's policy to not sell or otherwise exchange private information, such as your name, credit card number, or address to any third parties. We use VeriSign SSL to process your credit card information.
Q: Can I make a change on my order, add an item or make an address correction?
A: Due to our high volume, all orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before placing your order.
Q: How can I cancel my order?
A: We are unable to modify or cancel your order once it has been handed over to our warehouse. It is impossible to locate one order out of hundreds that are awaiting shipment.

Due to our high volume, all orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is accurate when placing your order.

If you are not satisfied with your order, you can exchange or return the item (if applicable). Please see our return/exchange policy for further information.
Q: Will I be emailed my tracking number once my order ships out?
A: Yes, you are emailed your tracking number once the order has been approved to ship, assigned a tracking number and handed over to the warehouse for shipment. Please note: Although your order has been marked shipped and you receive this email confirmation, please allow up to 48-72 hours for tracking information to be available.
Q: I entered the wrong address, or my address was incomplete when I placed my order, what can I do to have the ship-to address corrected?
A: We are unable to modify any order once it has been placed and sent to our warehouse for shipment. However, if your order has already been shipped, your order will come back to us as undeliverable and we'll contact you to update the address. A shipping fee of $5.95 will be deducted and a credit for the balance of your order will post to your account.
Q: How do I use a Promotional Code?
A: In the order process, we will ask for the promotional code before you finalize the order, please apply the discount code at checkout. Make sure it is entered correctly. The system will deduct the discount from the purchase price before it is finalized. Special promotional codes cannot be combined with other offers and are not retroactive. Feel free to share with family and friends.
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