A: Most clothing is in stock and ships within 24 hours, delivered within 5-7 business days. You will receive an email with the tracking information once your order has been shipped. Please note that it may take up to 24 to 48 hours for tracking information to be available from the shipping company.
All items that state "Ships in 5-7 business days" beneath Add To Bag, take an additional 5-7 business days to leave our facility. These items are not available to ship the same day the order is placed. If expedited services (Next Day, Second Day, Third Day), are chosen for these items, it will come to effect after the 5-7 business days for processing. Please see our Shipping Page for more shipping information.
A: If you would like to make a return, please return the item(s) with a copy of the invoice and Return Authorization Form. Returns can be sent to the address stated on the top of the invoice. Please see our return/exchange policy for further information.
If for any reason you are not completely satisfied with your purchase, we will gladly issue a refund (if applicable) or store credit (less shipping and handling costs).
To be eligible for an exchange, credit or refund, merchandise must be returned with tags and sanitary liner (for swimwear) intact and accompanied by a copy of the original invoice. Any item that is damaged or soiled cannot be returned.
FINAL SALES - All items marked as Clearance/Final Sale cannot be returned.
Costumes are not eligible for refunds.
Costumes returned within 30 days of delivery date are accepted for exchange or store credit only.
Please be advised that once returns are received back in our possession, it can take two weeks for processing.
For Your Convenience:
Download Return Authorization Form
A: We collect Sales Tax for shipment to addresses in the State of California.
A: Customers should call our Customer Service so that we can file a FedEx Claim. It usually takes 7 to 14 business days for FedEx to process the claim. If the claim is approved, customer can either get a full refund or Forplay can ship the order again with signature required. If the claim is not approved by FedEx, customers will receive half of the Purchase Order amount as store credit. Please be advised FedEx Claims can only be opened within 30 days of the delivery date of the package.
A: If you're looking for something specific on Forplay's website, try entering your search terms into the search box located in the upper right hand navigation bar. Search boxes are located on nearly every page of our online store. Simply enter the name of the product you're looking for, or enter the item number, and click the "Search" icon to the right.
If you are not quite sure what you're looking for and would like to view Forplay's many sexy possibilities, try browsing by clicking on the categories under the Search box. As you click our main categories, subcategories will appear below each section. When you find an item that interests you, click the title or picture of the item to see its detail page. Here you will find more information about the item, including price, color, and size.
A: Forplay believes in providing a safe and secure shopping experience for all clients with stringent and effective security measures on our site. It is Forplay's policy to not sell or otherwise exchange private information, such as your name, credit card number, or address to any third parties. We use VeriSign SSL to process your credit card information.
A: Due to our high volume, all orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before placing your order.
A: We are unable to modify or cancel your order once it has been handed over to our warehouse. It is impossible to locate one order out of hundreds that are awaiting shipment.
Due to our high volume, all orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is accurate when placing your order.
If the customer refuses to accept the package upon delivery, customers will receive store credit (less shipping and handling) and an additional $5.95 charge for return shipping
If you are not satisfied with your order, you can exchange or return the item (if applicable). Please see our return/exchange policy for further information.
A: Yes, you are emailed your tracking number once the order has been approved to ship, assigned a tracking number and handed over to the warehouse for shipment. Please note: Although your order has been marked shipped and you receive this email confirmation, please allow up to 48-72 hours for tracking information to be available.
A: We are unable to modify any order once it has been placed and sent to our warehouse for shipment. However, if your order has already been shipped, your order will come back to us as undeliverable. A shipping fee of $5.95 will be deducted from the credit amount on all unclaimed and undeliverable orders.
A: In the order process, we will ask for the promotional code before you finalize the order, please apply the discount code at checkout. Make sure it is entered correctly. The system will deduct the discount from the purchase price before it is finalized. Special promotional codes cannot be combined with other offers and are not retroactive. Feel free to share with family and friends.